Terms & Conditions

Effective Date: 27 June 2026  |  Last Updated: 27 June 2026

These Terms and Conditions ("Terms") govern your access to and use of vilkkanundo.com (the "Platform"), operated by Vilkkanundo, having its registered office in Kerala, India ("Vilkkanundo", "we", "us", "our").

BY CREATING AN ACCOUNT, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MUST NOT CREATE AN ACCOUNT OR USE THE PLATFORM.

Account creation is only permitted after you affirmatively accept these Terms and the Privacy Policy via the mandatory consent checkbox presented at sign-up. Your acceptance is recorded with a timestamp.

1. Definitions

• "Platform" — the vilkkanundo.com website, mobile site, and associated services.
• "User" — any person who registers on or uses the Platform, whether as Buyer or Seller.
• "Listing" / "Ad" — any advertisement, product, or item posted by a User for sale or exchange.
• "Buyer" / "Seller" — a User seeking to purchase or offering to sell an item.
• "Content" — text, images, descriptions, prices, and other material submitted by a User.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872 to register on the Platform. By registering, you confirm all information provided is accurate and complete. We reserve the right to refuse or terminate any account at our sole discretion.

3. Nature of the Platform — Intermediary Only

Vilkkanundo is an intermediary classifieds platform that allows Users to list items for sale and connect with other Users. We function solely as a venue — we are not a party to any transaction.

We do not buy, sell, own, inspect, deliver, or take possession of any item listed. We operate as an intermediary under Section 79 of the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

4. Listings and User Content

Sellers are solely responsible for the accuracy, legality, and completeness of their Listings, including price, condition, description, images, and ownership/right to sell. By posting a Listing, you grant Vilkkanundo a non-exclusive, royalty-free, worldwide license to host, display, and distribute that Content on the Platform.

We reserve the right, but not the obligation, to review, edit, refuse, or remove any Listing at our sole discretion. We do not guarantee that any Listing is genuine, accurate, or lawful.

5. Ad Deletion and Record Retention

If you delete a Listing, it will no longer be publicly visible. However, Vilkkanundo retains a complete copy of the deleted Listing — including text, images, pricing, timestamps, and associated account data — in its internal administrative records for a minimum of one (1) year from the date of deletion.

This retained copy is kept strictly for record-keeping, evidentiary, dispute-resolution, fraud-investigation, and legal-compliance purposes. It is not republished or made publicly visible. You agree that Vilkkanundo may produce this retained record to law enforcement, courts, or regulators as required or permitted by law.

6. Transactions Between Buyers and Sellers — No Liability

All negotiations, communications, payments, exchanges, and deliveries between a Buyer and a Seller occur directly between those Users, entirely outside the control of Vilkkanundo.

Vilkkanundo shall have no liability whatsoever for:

• Any financial loss, non-payment, fraud, overpayment, or payment dispute between Users;
• The quality, safety, legality, authenticity, fitness for purpose, or condition of any item listed or sold;
• Any pricing dispute, including overpricing, underpricing, or misrepresentation of price;
• Non-delivery, late delivery, damaged goods, or any failure of either party to honour the agreed transaction;
• Any loss, injury, or damage arising from an in-person meeting arranged between Users; or
• The identity, conduct, solvency, or trustworthiness of any User.

Users are strongly advised to exercise independent judgment and due diligence — verify the identity of the other party, inspect items in person before payment, and use safe, traceable payment methods. We strongly discourage advance payment to unverified parties.

Any dispute arising out of a transaction must be resolved directly between the Buyer and Seller. Vilkkanundo may, at its sole discretion and without obligation, assist by providing retained records under Section 5, but assumes no responsibility for mediating, resolving, or compensating for any such dispute.

7. Prohibited Listings and Conduct

You may not list or use the Platform to facilitate the sale of:

• Items that are illegal under Indian law (narcotics, weapons, explosives, wildlife products, counterfeit or stolen goods);
• Items requiring a licence you do not hold;
• Content that is obscene, defamatory, fraudulent, or infringes third-party intellectual property rights;
• Any item or service prohibited under the IT Rules, 2021 or applicable Indian law.

We reserve the right to remove such Listings immediately and suspend or terminate the associated account without notice, and to report unlawful activity to law enforcement authorities.

8. No Warranty

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED/ERROR-FREE OPERATION.

9. Limitation of Liability

To the maximum extent permitted by law, Vilkkanundo, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profit, revenue, data, or goodwill, arising from your use of the Platform or any transaction conducted through it.

Where liability cannot be excluded under applicable law, our total aggregate liability to you shall not exceed ₹1,000 or the fee (if any) you paid to Vilkkanundo in the preceding three months, whichever is lower.

10. Indemnification

You agree to indemnify and hold harmless Vilkkanundo, its officers, employees, and affiliates from any claim, loss, liability, or expense (including legal fees) arising from: (a) your Listings or Content; (b) your breach of these Terms; (c) your violation of any law; or (d) any transaction or dispute with another User.

11. Account Suspension and Termination

We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or illegal activity, or posed a risk to other Users or the Platform.

12. Grievance Redressal

In accordance with the Information Technology Rules, 2021, the Grievance Officer for Vilkkanundo is:

• Email: [email protected]
• Address: Kerala, India

Complaints will be acknowledged within 24 hours and resolved within 15 days, as required by law.

13. Reporting Fraudulent Listings or Users

If you suspect a Listing or User is fraudulent, misleading, or unsafe, please report it immediately to [email protected]. We will review reports and may take action under Section 11.

14. Intellectual Property

All trademarks, logos, design elements, and platform software are the property of Vilkkanundo and may not be copied, reproduced, or used without prior written consent.

15. Third-Party Links and Services

The Platform may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for the content, policies, or practices of any third party.

16. Force Majeure

Vilkkanundo shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, internet/network outages, government action, or pandemics.

17. Changes to These Terms

We may update these Terms at any time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms. Material changes will be communicated via the Platform or email.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. The courts at Kochi, Kerala shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms.

19. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Vilkkanundo regarding use of the Platform.

21. Contact Us

Email: [email protected]  |  Address: Kerala, India